Terms and Conditions
provide an escape from the complexities of a busy modern life
Confirmation of Booking
To confirm a booking a 50% deposit of the total reservation will be required to be paid through the supply of a valid and current Visa debit, Visa credit or Master card at the time of the reservation, with the balance payable on departure. Direct deposit into our nominated bank account is also available.
Check in and Check out Times
Check in is from 2.00 pm
Check out is 10.00 am
We are unable to accommodate pets.
No smoking/vaping indoors.
Booking Cancellation Policy
If cancelled or modified more than 14 days prior to date of arrival, 50% deposit received is refunded, less $30 processing fee.
If cancelled or modified with less than 14 days notice, 50% deposit is forfeited. In the case of a no-show, the total price of the reservation will be charged.
Should travel restrictions be implemented to the region due to COVID-19 prior to date of arrival, the total deposit paid will be refunded. If restrictions are implemented during your stay, the balance of remaining days will be refunded.
Cancellation by Big Brook Retreat
Big Brook Retreat reserves the right to cancel your booking in the unlikely instance that it is deemed to be in your best interest. This would include extreme bush fire risk, an extended water or power outage or damage to your booked accommodation, due to storms or other means. In this instance, you will be given as much notice as feasibly possible and be provided assistance in securing alternative accommodation. You will be refunded in full any deposits paid and receive a 10% discount on your next booking at Big Brook Retreat.
Terms and Conditions
Our system is set up to communicate by email regarding your reservation. Please ensure you provide your correct email address when submitting this information at the time of booking. We only send reservation related emails – never SPAM. For each reservation you should expect to receive directly from us a confirmation email once the reservation is made. If you do not receive this, the reservation has not been completed or it has been caught up in your JUNK folder.
Big Brook Retreat reserves the right to charge to your credit card with any undeclared items that have been removed from the cottages or property, or for cost of repairs if any damage occurs to the cottages or items therein. Guests are responsible for missing items from the cottages and will be charged full replacement value. Please note, that if additional cleaning is required to a cottage, extra charges may be applied. Foul smells or excessive cooking smells is considered damage. Big Brook Retreat is non smoking/non vaping inside the cottages for the comfort of all. Additional cleaning charges apply if this should occur.
Maximum Occupancy, Acceptable Use and Other Terms
Cottages at Big Brook Retreat cater for a maximum of guests as follows:
Cottage 1. No more than 4 persons
Cottage 2. No more than 2 persons
Cottage 3. No more than 4 persons
Cottage 4. No more than 2 persons
Please note that if additional persons other than the original booking number are found to be staying in a cottage, Big Brook Retreat reserves the right to apply additional charges.
Guests are required to conduct themselves in a reasonable and responsible manner at all times when on the property of Big Brook Retreat and must not act in any way which may disturb other guests. Failure to adhere to this requirement may result in a guest being asked to leave Big Brook Retreat, in which event all outstanding payment due shall become immediately payable. Please note, Big Brook Retreat expressly prohibits parties in cottages for the comfort of all guests.
The use of portable cookers/camping stoves/BBQ’s is not permitted inside the cottages for safety reasons.
Please note Big Brook Retreat accepts no liability for damages or losses to personal property.
Your use of the Wi-fi internet provided must not breach any applicable laws or regulations and it is prohibited to use Big Brook Retreat’s internet network for the purpose of illegally downloading or uploading copyright works, particularly through the use of file sharing applications or networks. You are solely responsible for your internet activity whilst using our network and your internet access may be blocked if inappropriate activity is detected, including excessive bandwidth usage.
Car parking facilities are provided for guests. Big Brook Retreat accepts no liability for any loss or damage which may result from a guest’s use of the car parking facilities. All such use is at the guests’ own risk.
What we do with the information we gather
We receive this information to understand your needs and provide you with a better service and in particular, to respond to your questions and comments.
In addition, we may use the information to improve our products and services, to periodically send promotional emails about new special offers, or other information which we think you may find interesting, using the email address which you provided. We do not share your information with third parties for any purpose.
Links to other websites
Our website contains links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over these websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.